Frequently Asked Questions (FAQ)

What is www.kebalilagi.com?

www.kebalilagi.com is a online platform for  purchasing travel voucher in Bali, Nusa Lembongan, Nusa Penida, Gili, and Lombok. We serve online booking tour packages, tourist tickets, watersports, rafting, cruise, culinary, outbound, spa, rent car, etc.

How the way to buy vouchers via Kebalilagi? 

Purchasing the vouchers can be done online via www.kebalilagi.com. Please choose the tour package you want to buy. Determine the number of people and click “Add to cart”. Then your purchase will go to the shopping cart “My Cart or Shopping Cart”. If you want to continue shopping, please do this step. After completing the purchase, please click on the “shopping basket” logo in the top right corner of the website click “View cart” to see the purchase, and click “Checkout” to continue payment. Please complete the checkout form and click “Place Order” to complete the purchase.

Note: Make sure you enter a valid email address for us to purchase. Don’t forget to check “Terms & Conditions”.

The bill will be sent via email as soon as you have finished making a purchase. Please check the INBOX / SPAM section.

How to use the vouchers?

E-vouchers will be sent via email within 1 x 24 hours after we receive confirmation of payment. E-vouchers can be used by showing via smart phone / gadget or showing a printed voucher upon arrival at a tourist place (vendor). Our e-vouchers can be directly used without having to be exchanged first at a tourist spot.

How do I pay for purchasing a voucher?

We accept payments through Local Bank Transfer (BCA, BANK MANDIRI, BRI). Payment can be made with all i-banking, m-banking, ATM and cash deposits to one of our accounts. We also accept payment via credit card (Visa & Master Card). All transactions on this site will be charged in Rupiah (IDR).

Can I change tour date or traveling date that we purchased?

Yes, you can. Traveling date can be changed maximum once with an email request no later than 48 hours before the tour date listed on the voucher. It is also based on the availability.

Do the tour packages apply to domestic tourists?

Yes. The packages are for foreign and domestic tourists. If you are Indonesian, KIMs, or KITAS holder, you can purchased the vouchers via our website www.kebalilagi.com or www.kebalilagi.co.id.

Can a voucher purchased be canceled?

All purchases on www.kebalilagi.com are Non Cancellable and Non Refundable. The voucher purchase can be changed on the tour date with an email request no later than 48 hours before the tour date listed on the voucher (it is based on availability).